Terms of service

Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in the event of a revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Duration transactions: Duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions
These terms and conditions means:
1. reflection time: the period within which the consumer can use his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of profession or business and an agreement concluded by the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
5. Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a manner that allows future consultation and unchanged reproduction of the stored information.
6. Right of withdrawal: the possibility of consumers to refrain within the reflection time of the remote agreement;
7. Entrepreneur: the natural or legal person who offers products and / or services remotely to consumers;
8. Distance agreement: an agreement whereby in the context of a remote sale of products and / or services organized by the entrepreneur, to the conclusion of the agreement is made exclusively of one or more techniques for communication distance;
9. Technology for remote communication: means that can be used to conclude an agreement, without consumer and entrepreneur simultaneously met in the same room.

Article 2 - Identity of the entrepreneur
Aurora Dionis Skincare - Aurora Dionis - Hoge Naarderweg 231 Hilversum-Tel. 035 7726711- Email: info@auroradionis.com KVK number: 32128782 - BTW NL198333195B01

Article 3 - Applicability
1. These General Terms and Conditions Aurora Dionis Skincare apply to any supply of the entrepreneur and at a distance between entrepreneur and consumer agreement on each assigned agreement.
2. Before the remote agreement is concluded, the text of these General Terms and Conditions Aurora Dionis Skincare is made available to consumers. If this is reasonably not possible, before the remote agreement is concluded, it will be stated that the General Terms and Conditions Aurora Dionis Skincare can be viewed at the entrepreneur and they will be sent free of charge at the consumer's request as soon as possible.
3. If the remote agreement is electronically concluded, controlled by the previous paragraph and before the remote agreement, the text of these General Terms and Conditions Aurora Dionis Skincare by electronic means to the consumer are made in such a way that These can be stored in a simple manner by the consumer in a sustainable data carrier. If this is reasonably possible, before the remote agreement is concluded, it will be specified where the general terms and conditions can be taken by electronic means and that they will be sent electronically or in other ways at the request of the consumer. 4. In the event that, in addition to these General Terms and Conditions of Aurora Dionis Skincare, specific product or service conditions also apply, the second and third paragraph of corresponding application and consumers can always rely on the applicable provision in the event of conflicting general terms and conditions that is most favorable for him.

Article 4 - The Offering
1. If an offer has a limited validity period or under conditions, this is emphatically stated in the supply. 2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to make a good assessment of the offer by consumers possible. If the entrepreneur uses images, these are a truthful representation of the products and / or services offered. Apparent errors or apparent errors in the range do not bind the entrepreneur. 3. Each offer contains such information that is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. In particular, this concerns: ¥ the price including taxes; ¥ the possible cost of delivery; ¥ the way in which the agreement will be established and what acts are required for this; ¥ whether or not to apply the right of withdrawal; ¥ the method of payment, delivery and implementation of the agreement; ¥ the period for acceptance of the supply, or the period within which the entrepreneur guarantees the prize; ¥ the amount of the remote communication rate if the costs of using the engineering technique are calculated remotely to a basis other than the regular basic rate for the communication tool used; ¥ whether the agreement is archived after the creation, and if so how to consult it for consumers; ¥ the way in which the consumer, for the conclusion of the agreement, can check the information provided by it under the Agreement and, if desired; ¥ any other languages __in which, in addition to Dutch, the agreement can be concluded; ¥ the codes of conduct that the entrepreneur has been subject to and the manner in which the consumer can consult these codes of conduct by electronically; and ¥ the minimum duration of the remote agreement in the event of a duration transaction.

Article 5 - The Agreement
1. The Agreement shall, subject to the provisions of paragraph 4, established at the time of acceptance by the consumer of the supply and complying with the conditions laid down.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately provide the receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
3. If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will respect appropriate safety measures to this.
4. The entrepreneur may notify - within legal frameworks - whether the consumer can comply with his payment obligations, as well as all those facts and factors that are important for a successful entering into the remote agreement. On the basis of this study, if the entrepreneur has good grounds to not enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to implementation.
5. With the product or service to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a sustainable data carrier, sends: 1. The visiting address of the establishment of the entrepreneur where the consumer can go to complaints; 2. The conditions under which and the manner in which the consumer of the right of withdrawal may use, or a clear report on being excluded from the right of withdrawal; 3. the information about guarantees and existing service after purchase; 4. The information included in Article 4, paragraph 3 of these Terms and Conditions, unless the entrepreneur has already provided this information to the consumer before the implementation of the Agreement; 5. The requirements for cancellation of the agreement if the agreement has a duration of more than one year or is of an indefinite period. In the event of a duration transaction, the provision in the previous paragraph only applies to first delivery.

Article 6 - Right of withdrawal
Upon delivery of the products: 1. When purchasing products, the consumer has the opportunity to dissolve the agreement without giving reasons for 14 days. This concerns about the day after receiving the product by the consumer or a prior consumer designated by the consumer and represented to the entrepreneur. 2. During the reflection time, consumers will handle the product and packaging carefully. He will only unpack or use the product to the extent that it is necessary to be able to assess whether he wishes to preserve the product. If he uses his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. Upon delivery of the services: 1. In the event of a provision of services, the consumer has the option of dissolving the agreement without giving reasons for at least fourteen days, entering the day of entering into the agreement, but before the service has been delivered. 2. To make use of its right of withdrawal, consumers will focus on the reasonable and clear instructions provided by the entrepreneur during the supply and / or at the latest.

Article 7 - Costs in case of withdrawal
1. If the consumer uses his right of withdrawal, the costs of return will be charged at most. 2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.

Article 8 - Exclusion of the right of withdrawal
1. The entrepreneur may exclude the right of withdrawal of the consumer to the extent provided for in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly stated this in the supply, at least timely to the conclusion of the agreement. 2. Exclusion of the right of withdrawal is only possible for products: a. Established by the entrepreneur in accordance with consumer specifications; b. which are clearly personal in nature; c. which cannot be returned by their nature; d. that can spoil or aging quickly; e. whose price is bound to fluctuations on the financial market to which the entrepreneur has no influence; f. For loose newspapers and magazines; G. For audio and video recordings and computer software whose consumer has broken the seal. 1. Exclusion of the right of withdrawal is only possible for services: a. To carry out accommodation, transport, restaurant company or leisure activities on a specific date or during a certain period; b. whose delivery with the express consumer consent started before the reflection time has expired; c. concerning bets and lotteries.

Article 9 - The price
1. During the validity period specified in the offer, the prices of the products and / or services offered are not increased, subject to price changes due to changes in VAT rates. 2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are bound to fluctuations on the financial market and where the entrepreneur does not affect variable prices. This bondage to fluctuations and the fact that any prices stated are target prices are stated in the supply. 3. Price increases within 3 months of the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. 4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated and: a. These are the result of statutory regulations or provisions; or b. The consumer the authority has to cancel the agreement with effect from the day on which the price increase starts. 1. The prices mentioned in the range of products or services include VAT.

Article 10 - Conformity and warranty
1. The entrepreneur states that the products and / or services meet the agreement, the specifications mentioned in the offer, to the reasonable requirements of reliability and / or usability and the legal requirements on the date of the conclusion of the agreement provisions and / or public regulations. If agreed, the entrepreneur is also in that the product is suitable for other than normal use. 2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer may apply to the entrepreneur under the Agreement.

Article 11 - Delivery and execution
1. The entrepreneur will comply with the greatest possible care when receiving and in the execution of products orders and in the assessment of applications for the provision of services. 2. If the place of delivery, the address applies that the consumer has made known to the company. 3. With due observance of what is specified in Article 4 of these General Terms and Conditions, the company will perform accepted orders with a competent emergency but no later than 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed only or only partially, the consumer will receive this no later than 30 days after he has placed the order message. In that case, consumers have the right to terminate the agreement without costs and to any compensation. 4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than within 30 days after decomposition. 5. If delivery of an ordered product appears to be impossible, the entrepreneur will make efforts to make a replacement item available. At the latest when delivery will be reported to a clear and comprehensible manner that a replacement item is supplied. For replacement items right of withdrawal can not be excluded. The costs of a possible return shipment are borne by the entrepreneur. 6. The risk of damaging and / or loss of products is based on the entrepreneur until the moment of delivery to the consumer or a pre-appointed representative and published to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration transactions: Duration, cancellation and extension Cancellation
1. The consumer may, an agreement that has been entered into for an indefinite period and that regulates the arranged delivery of products (including electricity) or services, at any time, at any time with due observance of agreed cancellation rules and a notice period of no more than one month. 2. The consumer cancel an agreement that has been entered into for a fixed time and which stretches to the regulated delivery of products (including electricity) or services, at all times at the end of the limited duration, at the end of the limited duration, with due observance of agreed cancellation rules and a cancellation period from a maximum of one month. 3. The consumer can terminate the agreements referred to in the previous paragraphs: ¥ at any time and not limited to cancellation at a certain time or in a certain period; ¥ at least cancel in the same way if they have been entered into by him; ¥ Always cancel the same cancellation period if the entrepreneur has stipulated for himself. Extension 1. An agreement entered into for a fixed period and that extends to the arranged delivery of products (including electricity) or services may not be tacitly extended or renewed for a limited duration. 2. By way of derogation from the previous paragraph, an agreement that has been entered into for a fixed period and that stretches to the regular delivery of day news and weekly newspapers and magazines are tacitly extended for a certain duration of up to three months, if the consumer extended this Agreement can cancel against the end of the extension with a notice period of no more than one month. 3. An agreement entered into for a limited period of time and that regulated delivery of products or services may only be tacitly extended for an indefinite period if the consumer can clarify at all times with a notice period of no more than one month and a cancellation period of A maximum of three months in case the agreement extends to it, but less than once a month, delivering day, news and weekly newspapers and magazines. 4. An agreement with a limited duration to the arranged to the acquisition of day, news and weekly newspapers and journals (trial or introductory subscription) is not tacitly continued and ends automatically after the test or introduction period. Duration 1. If an agreement has a duration of more than a year, the consumer may cancel the agreement at any time after a year by no more than a month, unless the reasonableness and fairness against cancellation before the end of the agreed Expensive resist.

Article 13 - Payment
1. To the extent that it has not been agreed otherwise, the amounts owed by the consumer must be met within 14 days after entering into the inventory period as referred to in Article 6 paragraph 1. In the event of an agreement to grant a service, this capture Deadline after the consumer has received the confirmation of the agreement. 2. When selling products to consumers, a prepayment of more than 50% may never be stipulated in general terms and conditions of Aurora Skin Care. When prepayment has been stipulated, the consumer cannot afford any right regarding the implementation of the relevant order or service (s) before the stipulated prepayment has taken place. 3. The consumer has the duty to report inaccuracies to the entrepreneur without delay in preliminary or stated payment details. 4. In the event of a consumer default, the entrepreneur shall, subject to legal restrictions, the right to charge the reasonable costs known to the consumer in advance.

Article 14 - Complaints procedure
1. The entrepreneur has a sufficiently announced complaints procedure and deals with the complaint in accordance with this complaints procedure. 2. Complaints about the implementation of the Agreement must be submitted within a skilled time, fully and clearly defined by the entrepreneur after the consumer has found the defects. 3. Complaints submitted to the entrepreneur are recognized within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur responds within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer. 4. If the complaint cannot be resolved in mutual consultation, a dispute that is susceptible to the dispute settlement. Article 15 - Disputes 1. In agreements between the entrepreneur and the consumer to which these general terms and conditions of Aurora Skin Care relate, Dutch law applies exclusively.

Article 16 - Additional or deviating provisions
In addition to these General Terms and Conditions Aurora Dionis Skincare Different provisions may not be to the detriment of the consumer and must be recorded in writing or in such a way that it can be stored in a sustainable data carrier by the consumer in an accessible manner.

Article 17 - Delivery to ministers
Aurora Dionis Skincare does not produce products to people who are younger than 18 years. By ordering via this website, the buyer declares that he has at least the age of 18.