Refund policy

The reflection time, most important characteristics of the product When buying many products via the internet you have a legal reflection time of 14 calendar days. The reflection time starts to walk on the day after you have received the product. You must take into account the exceptions to the 14-day cooling time. We have formulated the following two exception below, applying to Aurora Dionis Dermacosmetics products. - products that quickly spoil or have a limited shelf life. - Products that are not suitable to be returned to health reasons or hygiene. The seal may not break after delivery otherwise there is no right to reflection time. Aurora Dionis Dermacosmetics products can lose their operation under certain circumstances. The customer must take into account the following conditions: - The product must be stored in a cool and dark place. Exposing bright sun or too long to daylight can cause the ingredients to oxidize. The product has a maximum temperature of 20 ¡ C. - The product must be stored portrait (vertical). By placing the product vertically, the content cannot leak via the pump. This only happens if the product is stored horizontally for a long time. If the above points are not observed, the ingredients of Aurora Dionis Dermaciosmetics products can oxidize. In this way the product loses its properties (effective operation and freshness). This can cause counterfeit result. Due to the above conditions, the product can already spoil before the expiry date. The statutory reflection time also expires, because Aurora Dionis Dermacosmetics cannot determine under which circumstances the buyer has saved the product. Aurora Dionis Dermacosmetics also returns due to hygiene and / or health reasons (if the seal is broken) products not. If Aurora Dionis DermaCosmetics products are opened (for example from the refill), particulate matter can end up in the product or the buyer can have touched the product with her or his fingers and / or other body parts. Aurora Dionis Dermacosmetics products are produced under sterile conditions. By the way in which the products are produced, Aurora Dionis can give the fresh guarantee, quality guarantee and shelf life guarantee. If an inadequate (for example, not complete, damaged or broken) has been delivered, please contact Aurora Dionis Dermacosmetics first. In this case we will repair the product for free or receive a new product. If the product received is inadequate, we ask you to go through the following steps: - Contact Aurora Dionis Dermacosmetics. We would like to talk to you first. This can be done by telephone or e-mail. If we ask you to retire your order, you can go to point 2. - Aurora Dionis Dermacosmetics fill in return form. You do not have to do this if we have discussed this by telephone. This form must be laid together with the items in the box. o Give your return shipment at a PostNL point. Note: Aurora Dionis Dermacosmetics pays the shipping costs for an unsound product! Delivery time We strive to deliver your order as quickly and efficiently as possible. This can take approximately 2 to 7 working days. We also do everything about the holidays to deliver your order on time. Delivery charge We deliver throughout the Netherlands. Aurora Dionis charges the shipping costs to the buyer. Û 6.95 euros (standard shipping costs). Complaints Do you have a complaint and / or comment? Then contact Aurora Dionis Dermacosmetics.